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Cruel lottery as banks play blame game over push-payment fraud

Reforms have been brought in, but more is needed to protect the victims of scams that netted £200m in the first half of last year

Elena Rossi* was quoted £2,400 by her plumber for repairs to her boiler. The bill was duly emailed and Rossi transferred the sum. Only when the plumber chased her for payment did she discover that the money had been paid to a fraudster. “We found out that the scammer had hacked the plumber’s email account and was sending and intercepting emails from it,” she says.

“The invoice arrived when expected, for the exact amount, from the correct email address with the company logo on its letterhead and the correct breakdown for the work. We had no reason to suspect that there was anything wrong.”

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Source: The Guardian

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