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First Direct offers seven-day switch – but it’s been a nightmare

Moving direct debits over has involved a string of calls to the likes of British Gas and BT

I recently switched my bank account to First Direct and despite the seven-day switch guarantee it has been a nightmare. Only a week in I had to deal with three failed direct debits which involved lengthy calls to the likes of British Gas and BT.

First Direct, despite the guarantee, cannot give me any assurance that this won’t continue with my many other direct debits. It is blaming Bacs and a recent change to its switching processes and says there is nothing it can do. I’m anticipating a month of call centre hell as I am having to manually set up new direct debits with every company I deal with.

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Source: The Guardian

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