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NAB issues public apology after week of damning evidence at royal commission

Bank tried to prevent publication of correspondence showing more than 100 potentially criminal licence breaches

National Australia Bank has issued a public apology after a horror week of evidence at the banking royal commission.

The NAB chief executive, Andrew Thorburn, posted a video apology on Twitter on Thursday afternoon saying he was committed to learning from the experience “so we can once again be a bank you respect and trust”.

Related: Greens want Australia’s banks broken up over ‘shocking degree of rot’

This week we’ve been confronted at the Royal Commission with examples of where we have failed to serve our customers with honour. I’m sorry. And my commitment is that we will learn and get better, so we can once again be a bank you respect and trust.

Related: Industry super funds are thrashing those run by banks – and business is crying foul | Greg Jericho

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Source: The Guardian