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C

Connect using the customers preferred name.

I

Introduce your role and goal for that particular interaction to the client “One request = One person”

C

Communicate about what you are going to do and how long it’s going to take for a result.

A

Accountability: honesty and understanding is critical to customer loyalty.

R

Respond to clients’ needs/requests with urgency and accuracy.

E

Exit courteously and with an explanation of what will come next or when you will be back to update them on developments.