Connect using the customers preferred name.
Introduce your role and goal for that particular interaction to the client “One request = One person”
Communicate about what you are going to do and how long it’s going to take for a result.
Accountability: honesty and understanding is critical to customer loyalty.
Respond to clients’ needs/requests with urgency and accuracy.
Exit courteously and with an explanation of what will come next or when you will be back to update them on developments.