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TSB rejected help from Lloyds at start of IT meltdown

Bank accused of ‘playing fast and loose’, as some users still report problems accessing accounts

TSB turned down an offer of help from Lloyds Banking Group, its former owner, in the early stages of an IT meltdown that left up to 1.9 million online customers unable to access their accounts.

Lloyds contacted TSB on the morning of 23 April, according to a report in the Financial Times, after it became apparent that a transfer of accounts and customer information to a new IT system had gone badly wrong.

Related: First Direct offers seven-day switch – but it’s been a nightmare

@TSB Still problems with international payments and i need to get one through today….help!

aware that some customers have had difficulties making payments to their TSB credit cards. If you’ve not been able to make a payment when it was due we’ll make sure you’re not out of pocket and will cancel any late payment fees. 2/2 Sophie

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Source: The Guardian